Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with Arvani Lighters. We are committed to providing premium products and a great customer experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of our products, we only accept returns for items that arrive damaged, defective, or incorrect.

To be eligible for a return:

You must contact us within 48 hours of delivery.
The product must be unused and in its original packaging.
Clear photos or videos of the issue must be provided.
Proof of purchase is required.

Products returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Used products
Products damaged due to misuse or improper handling
Change of mind purchases
Personalized or customized products
Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.

Please include:

Order number
Clear photos of the product
Photos of the packaging
Description of the issue

Once verified, we will arrange a replacement or refund as applicable.

Refunds

Approved refunds will be processed to the original payment method.

Refund processing times:

Credit/Debit Cards: 5–10 business days
UPI Payments: 2–7 business days
Net Banking: 5–10 business days
Wallet Payments: 2–7 business days

Processing times may vary depending on your payment provider.

Replacement Policy

If your product is found to be defective or damaged during transit, we may offer a replacement instead of a refund.

Replacement requests must be submitted within 48 hours of delivery.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request an order cancellation, contact us as soon as possible after placing your order.

Shipping Charges

Shipping charges are non-refundable unless the return is due to:

Incorrect product delivered
Defective product
Damaged product during transit

Fraud Prevention

For security purposes, Arvani reserves the right to refuse returns, replacements, or refunds where fraudulent activity, abuse of policy, or suspicious claims are detected.